Technical Support Specialist
Description:
Specialist, Technical Support
This position reports to Lead, Technical Support
Job Overview:
- As a Tech Support, you are a specialist in GPON access network and are accountable for assisting Technical Support. As a second level support you are required to troubleshoot, consult and educate customers on their issues and propose a solution.
Work Life:
- Responsible in diagnosing, troubleshooting and identifying solutions to resolve outages faults escalation from internal team.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Resolve malfunctions or other crises when they arise and oversee repairs and technical improvements.
- Perform checking fault works by the third party as and when necessary to ensure proper maintenance of onsite outage
- Prioritize and manage several open issues at one time.
- Attend to all ad-hoc task assigned by superior/ management team and support other platform group as and when necessary.
Requirements:
- Bachelor's Degree, Diploma or Certificate in Electrical/ Electronic/ Communication Engineering.
- Minimum 2 years’ experience and knowledge in telecommunications and broadband services.
- Positive and energetic attitude.