TechOps Engineer (Retail IT)

TechOps Engineer (Retail IT)

About the job

Job Overview:

We are looking for a skilled and passionate Technical Operations Engineer to join our dynamic retail IT team at TIME. In this frontline role, you will be responsible for providing first-level technical support, resolving user issues, and ensuring smooth day-to-day operations of IT systems. You’ll work closely with internal teams to escalate and track issues, maintain documentation, and contribute to continuous service improvement.

Your work life:

• User Support: Respond to technical queries and issues from internal users via ticketing systems, email, or chat.
• Issue Resolution: Troubleshoot software applications and provide timely solutions or workarounds.
• Escalation Management: Identify issues requiring higher-level support and escalate appropriately with detailed documentation.
• System Monitoring: Monitor system health and performance using dashboards and alerting tools.
• Access Provisioning and Software License Management: Assist in managing internal user access to systems and software licenses.
• Documentation: Maintain clear and user-friendly guides, FAQs, and troubleshooting steps.
• Collaboration: Work with engineering and support teams to ensure consistent service delivery and user satisfaction.

To be considered, you’ll need:

• Education: Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 1–3 years in IT support, helpdesk, or technical operations.

Technical Skills:

• Basic understanding of networking, operating systems (Windows, macOS, Linux), and common enterprise applications.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow).
• Exposure to remote support tools and basic scripting (e.g., PowerShell, Bash) is a plus.
• Exposure to database tools and SQL is a plus.
• Experience with monitoring tools and basic troubleshooting techniques.
• Awareness of ITIL practices and service desk workflows.

Soft Skills:

• Strong communication and interpersonal skills.
• Cross functional collaboration and teamwork.
• Patience and empathy when dealing with users.
• Detail-oriented with good documentation habits.
• Willingness to learn and grow in a fast-paced environment.

Our Commitment to You

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistance during life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.

*Only shortlisted candidates will be notified.