Customer Experience (CX) Intern
Description:
Job Overview:
Supporting customer experience (CX) initiatives for Enterprise OPU.
Your work life:
- Supporting CX and digital journey improvement initiatives, automation projects.
- Analyzing customer feedback (e.g. CSAT, NPS, verbatim).
- Contributing to digital experience enhancements through journey mapping and usability feedback.
- Working with cross-functional teams (IT, Marketing, Product, Sales etc.) to improve customer touchpoints.
To be considered, you’ll need:
- Academic Background: Degree in Engineering or Computer Science (preferably related to computer/data).
- Skills & Competencies:
• Proficient in using Microsoft Excel (e.g. lookup function, pivot).
• Exposure/interest in customer and user experience, digital platforms, or customer journey mapping.
• Good communication and interpersonal skills.
• Eager to learn and contribute in a fast-paced environment. - Preferred Attributes:
• Curious mindset with attention to detail.
• Comfortable working across teams and multitasking.
Our Commitment to You:
At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:
- Learning & growth: Dedicated upskilling time with rewards for achieving milestones.
- Wellbeing: On-site fitness facilities plus sports and wellness activities.
- Inclusive leadership: Collaborative culture with supportive leaders, empowering interns to own impactful projects.
*Only shortlisted candidates will be notified.