Billing & Sales Ops Specialist
Description:
Job Overview:
This position is responsible for accurate and timely billing & order submission, supporting sales operations, and ensuring smooth coordination between departments. This role is crucial for revenue recognition and customer experience.
Your work life:
- Assist Sales Team in retrieving data and ensuring all submitted documents are in order.
- Coordinate with Sales to ensure smooth order processing and documentation.
- Review contracts / Sales Orders to ensure billing rates and terms are accurate; flag and clarify inconsistencies.
- Verify and analyse incoming billing requests, billing task, and related queries.
- Ensure timely and accurate invoice generation in accordance with company policies.
- Coordinate with internal and external departments to obtain complete supporting documents for billing.
- Maintain accurate billing records and assist in improving billing process efficiency.
- Support ad hoc billing-related projects as needed.
- Support project teams with administrative requirements when necessary.
- Prioritize and resolve customer disputes, including root cause analysis and ensuring SLA compliance.
- Liaise with internal teams for dispute resolution and track closure.
- Coordinate with customers for deposit refunds and access balance before account closure.
To be considered, you’ll need:
- Education: Bachelor degree in Business Administration or any related field.
- Experience: Ideally with at least 1 year experience in related role.
- Skills:
- Intermediate user for Microsoft Excel - able to use lookup functions & pivot.
- Good analytical thinking and problem-solving abilities.
- Good oral and written communication skills, with the ability to communicate effectively across multiple departments and external parties.
- Highly organized with strong attention to detail and the ability to manage multiple tasks in a fast-paced, high-volume environment.
- Proactive, self-motivated, and committed to continuous learning and improvement.
- Good interpersonal skills and a collaborative, team-oriented mindset.
- Able to adapt to changing priorities and handle ad hoc assignments or project-based tasks with flexibility.
- Demonstrated ability to work independently with minimal supervision while maintaining high levels of accuracy and efficiency.
Our Commitment to You
At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:
- Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
- Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
- Employee assistance during life’s big moments, from celebrations to times of bereavement.
- Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
- Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.
*Only shortlisted candidates will be notified.