CAN Field Engineer Central - Zone 1

Position reports to: CAN LEAD CRO ZONE 1

Job Overview:

In this role, you’ll work closely with customers, internal teams, building management, and contractors to ensure the smooth delivery, operation, and maintenance of fixed-line network services.

Your Work Life:

• Customer Service Delivery: Ensure the timely activation and restoration of fixed-line services in accordance with Customer Request Dates (CRDs) and service-level requirements.
• Quality Installation: Carry out and oversee service installations to ensure compliance with technical specifications and quality standards.
• Customer & Stakeholder Engagement: Liaise with internal teams, customers, building managers, and other stakeholders to coordinate site activities and resolve service-related issues.
• Planned Events & Migrations: Execute and support scheduled network events, migrations, and related field activities.
• Contractor Supervision: Monitor and supervise contractors to ensure work quality, safety compliance, and timely delivery.
• Operational Reporting: Prepare and submit daily activity reports to the team leader for progress monitoring and operational tracking.
• Work Order Management: Receive, acknowledge, and execute job instructions from the Service Operations Centre (SOC) and Order Tracking Team.
• Customer Support & Troubleshooting: Diagnose and resolve connectivity issues, network faults, and service-related problems efficiently.
• Material & Inventory Management: Ensure all material receipts and issuances are accurately recorded and updated in the relevant systems daily.
• Network Operations & Maintenance: Perform routine operations and maintenance activities to maintain network reliability and service continuity.
• Preventive & Corrective Maintenance: Conduct maintenance activities to prevent network failures and restore services promptly when faults occur.
• Network Acceptance & Quality Assurance: Perform equipment and network acceptance audits to verify compliance with required technical specifications and quality standards.
• Compliance & Safety: Adhere to established work processes, operating procedures, regulatory requirements, company policies, and occupational safety and health standards.
• Documentation & Records Management: Maintain accurate and up-to-date site records, network databases, network diagrams, and circuit configurations.

To be considered, you’ll need:

• Diploma in Computer Science, Computer Engineering, Information Technology, Telecommunications, or an equivalent discipline.
• Have knowledge Inside-plant cabling and cable-pulling techniques.
• TDM, SDH, and IP network installation, configuration, and troubleshooting.
• Basic understanding of DWDM network topology and architecture.
• Installation of customer access equipment, including xDSL modems, TDM multiplexers, and fibre multiplexers.
• Duct and manhole installation, as well as cable-pulling methods.
• Fibre-optic and copper cable fault diagnosis, troubleshooting, and analysis.
• Basic SDH and IP network topologies.
• Installation of network equipment, including Add-Drop Multiplexers (ADMs), DWDM equipment, and core routers.

Our Commitment to You:

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
• Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
• Employee assistance during life’s big moments, from celebrations to times of bereavement.
• Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
• Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year. 

*Only shortlisted candidates will be notified.